Returns And Exchanges
Return Policy
-
Eligibility for Returns:
- We accept returns for most unused and unworn products within 14 days of shipment.
- Items must be returned with their original packaging, including accessories and dust bags.
-
Return Shipping Fee:
- Returns are subject to a $9.95 shipping label fee.
- This fee is waived if you opt for a store credit refund or an exchange.
-
Sale Items:
- Items on sale with a 25% or more discount are eligible for exchange only.
-
Exchange Policy
- Collaboration products are eligible for exchange or store credit only.
Refund Method
- Credit Card: Refunds will be processed within 7 to 15 working days.
- PayPal: Refunds will be processed within 7 to 15 working days.
Collection and Return Handling
-
Contact Us Before Returning:
- Please email us about your issue before submitting a return request.
-
One-Click Return Process:
- Once your return is authorized, you can initiate the return process with just one click.
-
Refund Processing:
- After we receive your returned item, our satisfaction center will inspect it for any damage.
- If the item meets the return criteria, your refund will be promptly processed to your original payment method within 7 to 15 working days.